Translating and interpreting service

If you have difficulty speaking or understanding English, call the Translating and Interpreting Service on 131 450. They will call us on your behalf and interpret your query.

National Relay Service

If you have a hearing or speech impairment, you can contact us through the National Relay Service (NRS).

Contact the National Relay Service (NRS)
Opening hours: Monday–Friday 8am–6pm (Eastern Standard Time)
Voice: 1800 555 660 (free from landlines)
TTY:  1800 555 630 (free)
Fax: 1800 555 690 (free)
SMS: 0416 001 350
24-hour relay call numbers
TTY/Voice Calls: 133677
Speak and Listen: 1300 555 727


The Commission recognises the need for some participants in proceedings before the Commission who have no, or limited, proficiency in the English language, to be assisted by an interpreter in order to properly understand and participate in the proceeding.

For more information, please refer to Practice Direction 10 of 2021 - Interpreters, or contact the Industrial Registry on 1300 592 987 or email

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